Return Policy

Last updated: January 2025

1. Return Period

You have 30 days from the date of delivery to return eligible items. Items must be in original condition with all tags attached and in original packaging.

2. Eligible Items

Most winter accessories can be returned, including:

• Hats and toques (unworn, with tags)
• Gloves and mittens (unworn, with tags)
• Scarves and winter accessories
• Winter gear sets

3. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Items worn or used
• Items without original tags
• Gift cards
• Sale items marked as final sale

4. Return Process

To initiate a return:

1. Contact our customer service at returns@arcticwarmth.ca
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package items securely and ship to our return address

5. Refund Processing

Refunds are processed within 5-10 business days after we receive your returned items. Refunds are issued to the original payment method. Original shipping costs are non-refundable.

6. Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. Contact us to arrange an exchange.

7. Damaged or Defective Items

If you receive damaged or defective items, contact us within 7 days of delivery. We will provide a prepaid return label and full refund or replacement.

8. International Returns

International customers are responsible for return shipping costs and any applicable duties or taxes.

9. Contact Us

For return questions or to start a return:

Arctic Warmth Canada
Email: returns@arcticwarmth.ca
Phone: 1-800-WARMTH-1
Hours: Monday-Friday 9AM-6PM EST